Observing is the ability to perceive details objectively, recognizing verbal and nonverbal cues that provide deeper insights into situations and interactions.
Practical observation helps leaders identify underlying concerns, anticipate challenges, and make informed decisions. This skill enhances situational awareness, reducing misinterpretations and fostering better leadership responsiveness.
Practical Exercise: The “SCAN & ASSESS” Method
Before responding in a conversation or meeting, take a moment to observe using this two-step process:
SCAN – Observe body language, tone, and group dynamics.
- Are people engaged, tense, or distracted?
- What nonverbal cues (eye contact, posture, facial expressions) stand out?
ASSESS – Interpret the cues before acting.
- What might these signals indicate about emotions, concerns, or engagement?
- How should I adjust my response based on these observations?
Action Step: In your next meeting or conversation, consciously apply the SCAN & ASSESS method before responding to enhance situational awareness and leadership effectiveness.