Responding with understanding requires active acknowledgment of others’ emotions, thoughts, and perspectives.
This skill involves validating feelings, demonstrating empathy, and engaging in constructive dialogue.
Leaders who practice this approach foster trust, resolve conflicts effectively, and create a supportive work environment that values diverse perspectives.
Exercise:Empathy Reflection Journal (End of Day)
- At the end of each day, reflect on at least one interaction where you had to understand someone’s emotions.
- Write down:
- What was said?
- What emotions did you perceive?
- How did you respond?
- How could you have improved your response?